How to Resolve a Conflict
"explains the mediation process and includes information that is not often discussed in writings in this area of study. The book both explains and summarizes the positive, beneficial aspects of mediation as an alternative to litigation, arbitration and other forms of legal settlement, which can often lead to antagonistic outcomes. [It] gives good explanations and examples of how and why mediation allows for the possibility of satisfactory results for both sides, laying the groundwork for opportunities that can grow out of the fertile soil of amicable resolution. The approach of emphasizing how mediation helps to focus on a solution, rather than the strengths and weaknesses of a case was most effective, as it assists the reader in better understanding why it is important, and how it is possible to gain mutually agreeable solutions."
- Ambassador John W. McDonald, Co-author, Multi-Track Diplomacy. Chairman, Institute for Multi-Track Diplomacy. (Adapted from review of previous edition)