Welcome back to Secrets of Attorney Marketing Law School Dares Not Teach, 2nd edition. It has been thoroughly revised, expanded, and updated for 2017 and beyond. Because the first edition came out in 2013, many attorneys want to know what has changed in the attorney marketing world between then and now, and what is going to happen in the future – and I'm going to address that here.
Here's what has NOT changed: Clients still need legal help. They still need qualified, highly experienced attorneys to help them with their legal situations. Clients' behavior in handling their legal situations has not changed, just as human nature has not changed over thousands of years.
There are still people procrastinating until the day before their arraignment, until they've been beaten by their spouse for the 50th time (domestic violence), until their parent is in hospice, days from death (to create an estate plan) before they will call your office.
Then there are the proactive people that react immediately to their situation by searching for and retaining a lawyer within a day.
The third type of person takes their time to decide, needing to: pray on it, sleep on it, think on it, talk to their wife or husband, or weigh their options for days, weeks, or months.
None of these customer archetypes have changed, because people do not change, even though technology does.
Here's what HAS changed: As I am sure you know by looking around, people spend much of their time with bent neck, a smartphone in their hand, and their eyes glued to the screen. Living examples of Darwinism are walking into traffic, getting hit by cars. They're walking off cliffs and dying while playing Pokémon Go or texting.