Users want manuals that are easy to read, with short sentences, simple words, and unambiguous instructions. Unfortunately, writing plain language is much more difficult than writing overblown instructions that only an expert can understand. Writing complex texts is simple-writing simple texts is complex.
This book shows you how to write simple user assistance rather than complex user annoyance. As it's a book about stating your message clearly, it also states its own messages clearly. It's free of boring theory and free of highbrow grammar terms, but gives you clear recommendations and catchy examples that you can easily remember and apply to your own work.
Topics covered:
General technical writing principles
that make your texts plain, simple, and easy to understand.
On the topic level:
Rules for writing "Concept topics," "Task topics," and "Reference topics."
On the paragraph level:
Rules for writing the standard elements that form a topic, such as headings, subheadings, procedures, lists, tables, warnings, notes, tips, examples, cross-references, and links.
On the sentence level:
Rules for building plain and unambiguous sentences.
On the word level:
Recommendations for using simple words.
Spelling
and
punctuation
FAQ.
Grammar
word choice
Standard terms and phrases
.