"Words That Sell Service" is packed with knowledge and wisdom that will help you sell smarter not harder. A "must have" for service advisors and managers in automotive dealerships and repair facilities! Many simple yet exceptional techniques are demonstrated in each of the selling word tracks provided. Learn the critical skills of how to talk "with" your clients instead of "at" your clients by engaging them in a conversational sales presentation, while incorporating your unique personality. This 53 page book contains a wealth of information that will guide service advisors and managers into a more successful and lucrative career.